Delivery, REFUNDS and RETURNS

POSTAGE AND PACKAGING

Delivery is included to the USA. We ship from New Jersey so please allow up to 10 days for delivery further across the country.

RETURN AND REFUNDS

We want you to be happy with your purchase. If you have any problems please let us try to fix it, we are happy to help. We request that you read the information in the FAQs on our website.

We’re sure you will love your East London Parasol purchase, but if the worst should happen and you don't love it, you can easily return it to us for a full refund. Simply contact us within 7 days of the date you receive your order with your order number and we will help you with your return. Please note that you will need to cover the cost to return your item(s) to us. We can organise returns for you on request- this is a bit of a protracted process. Please contact hello@eastlondonparasols.com

Please contact us before returning any item. If you are not completely satisfied with your purchase, please retain the packaging and return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with the correct documentation. We will issue a refund upon receipt, please allow 10 days for processing. This excludes faults caused by accident, neglect, and misuse.

WHAT IF AN ITEM HAS ARRIVED DAMAGED? 

Our quality team check your order carefully to make sure it's up to our standards before we dispatch it to you, so damage is very rare.

Some features such as the bamboo peg holes in the canopy of Bali parasols can be mistaken for faults, they're not- we promise!

If for any reason a product has arrived damaged, or we have accidentally sent you the wrong item, contact us within 48 hours of receipt, sending a couple of photos of the issue(s) with the product. We will assess your complaint and tell you if your issue is eligible for a replacement. We will then either arrange to collect the item(s) from you or ask you to send it back to us, and we’ll either give you a full refund, arrange for a repair, or order you a replacement.